IMPACT / TSA

Hinz supplied 12 staff members to the team and managed the written response.

Approximate Bid Value: $500M

Number Of Pages: 1100

Overview:

Hinz Consulting provided the complete team required to draft the Technical, Management and Transition Volumes for the proposal for operations and maintenance of the entire IT infrastructure of the Transportation Security Administration. This infrastructure contract supports more than 80,000 Federal employees, contractors and support personnel at more than 600 field sites in the U.S. and 30 international sites.

The complexity of the proposal required input from more than 30 subject matter experts (SMEs) located across the U.S. During the proposal period, the demands of performing this high-OPTEMPO contract left little availability for SMEs to provide significant proposal support without risking degradation of service to the TSA customer. 

We created a roster of SMEs to which we assigned Hinz Consulting counterparts and carefully scheduled and prepared for high-impact interview sessions to compile needed technical and customer insight data for the proposal. We then wrote proposal sections and sent them to the SMEs for review and enhancement, which minimized the proposal development burden on the SMEs. 

Hinz Consulting produced a compliant, technically compelling proposal with minimum disruption to the daily operations of the legacy contract, both enhancing the win probability of the proposal and reducing the risk of performance shortfalls during the recompetition period.

This proposal emphasized the importance of developing a management solution in the same way as we develop complex technical solutions, i.e., based on analysis of customer hot buttons and needs. Without using this methodology to tailor the management solution to the customer, it becomes a tutorial of how the contractor does business, which is less relevant to the customer and less likely to earn a high score in evaluation.